A not-so-serious look at what we do—and why operators keep calling us when things go sideways at 41,000 feet.
Let’s be honest: jets don’t fix themselves—and they don’t usually break themselves either.
So when a new pilot asks what we do at Stevens, we usually give them the short version:
“You fly it. ‘Someone else’ breaks it. We fix it.”
It gets a chuckle.
Sometimes it’s nervous laughter.
Sometimes it’s the kind of laugh that says, “Yeah… I might be ‘someone else.’”
We’re not here to point fingers. Whether it was a rough landing, a mystery squawk, or just something that decided today was its last day—we’re the ones who show up, figure it out, and make it right. Sometimes even better than it was before.
OMG or AOG?
Most of the time, the aircraft can make it to one of our facilities for service. But when the “oops” is too big to fly—or the timing couldn’t be worse—our AOG team is wheels-up and en route. Anywhere, anytime.
We’ve responded to everything from late-night calls and mid-trip meltdowns to “you’re not going to believe this” moments.
Landing gear that won’t land?
Mysterious electrical gremlins?
Coffee spilled into the avionics stack?
No matter the issue—or how creatively it’s written on the squawk sheet—we’ll track it down, fix it right, document it thoroughly, and get you back in the air with confidence.
While You’re Here… Want an Upgrade?
Some folks come in for a fix and leave with an upgrade.
Need Wi-Fi that actually works?
Want to stop explaining to passengers why the entertainment system “isn’t working right now”?
Our mods and avionics teams live for turning “might as well” moments into meaningful upgrades that make your aircraft more capable, valuable, and enjoyable.
No Finger Pointing
Let’s be real—unexpected issues happen. And when they do, every second counts. In business aviation, downtime is more than just inconvenient—it’s costly. That’s why we focus on fast, effective solutions that keep you moving.
Whether it’s a scheduled visit, an unscheduled snag, or a last-minute AOG call from halfway across the country, our job is simple: get you safely back in the air with as little disruption as possible.
It doesn’t matter who—or what—caused the problem. We’re here to solve it.
And whether what’s next is a fix, a rescue, or a full-blown overhaul, Stevens is the partner you want in your corner.
No judgment. No drama. Just high-caliber expertise, rapid response, and a team that treats your aircraft like our own.
So whether it was you… your co-pilot… or a mysterious ghost of MX past—when something breaks, call us.
We’ve got the tools.
We’ve got the techs.
And we’ve got a really good poker face.